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Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and LAB4BRANDS Pvt Ltd (“LAB4BRANDS”, “we”, “us” or “our”) and govern your access to and use of our B2B marketplace at lab4brands.com and related services (the “Platform”). Please read them carefully. By creating an account or using the Platform, you accept these Terms.

Last updated: 23 June 2026

1. Acceptance of these Terms

By registering for, accessing or using the Platform, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you are using the Platform on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to both you and the organisation. If you do not agree, do not use the Platform.

2. Definitions

  • “Buyer” — a business user that sources products through the Platform.
  • “Supplier” — a verified distributor, manufacturer or vendor that lists products and responds to requests on the Platform.
  • “RFQ” — a request for quote submitted by a Buyer.
  • “Quote” — a Supplier’s priced response to an RFQ, including any counter-offers.
  • “Order” — a confirmed purchase arising from an accepted Quote.
  • “Content” — any data, text, artwork, specifications, listings or materials submitted to the Platform.

3. Eligibility

The Platform is a business-to-business service. You may use it only if you are at least 18 years old, are capable of forming a binding contract, and are registering for genuine business purposes. We may require verification of your business identity (such as GSTIN or registration documents), particularly for Suppliers, and may refuse or revoke access at our discretion.

4. Accounts and security

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Notify us immediately of any unauthorised use. We may suspend accounts that we reasonably believe are compromised, inaccurate or in breach of these Terms.

5. Our role as a marketplace

LAB4BRANDS provides a platform that connects Buyers and Suppliers. We are an intermediary within the meaning of the Information Technology Act, 2000 and are not a party to the contracts formed between Buyers and Suppliers. Listings, specifications, quotes, pricing, quality and delivery commitments are provided by Suppliers, and the resulting contract for sale is solely between the Buyer and the Supplier.

We do not guarantee the quality, safety, legality or availability of products, the accuracy of listings, or the ability of either party to complete a transaction. You deal with counterparties at your own discretion and risk.

6. RFQs, quotes and orders

  • A Buyer may submit an RFQ describing the products, quantities, customisation and timelines required. Submitting an RFQ is not an offer to buy at a fixed price.
  • Suppliers may respond with Quotes and counter-offers. A Quote is valid only for the period and on the terms stated in it.
  • An Order is formed when a Buyer accepts a Quote on the Platform. The accepted Quote, these Terms and any Supplier-specific terms together govern that Order.
  • Each party must perform its obligations in good faith. Cancellations, returns and modifications are subject to the terms agreed between the Buyer and Supplier for that Order.

7. Pricing, taxes and payment

Prices are quoted by Suppliers and are exclusive of taxes unless stated otherwise. Applicable taxes, including Goods and Services Tax (GST), are calculated and shown at the relevant rate for each product category and are payable in addition to the quoted price. Invoices are generated for accepted Orders. Payment terms, methods and timelines are as agreed between the Buyer and Supplier and, where applicable, as set out on the Platform.

8. Customisation, artwork and intellectual property

Where you submit artwork, logos, designs or specifications for customised products, you represent that you own or are licensed to use that material and that it does not infringe any third-party rights. You grant LAB4BRANDS and the relevant Supplier a limited licence to use that material solely to prepare quotes, mock-ups and fulfil your Order. You are responsible for the legality of the products you request.

All rights in the Platform itself — including software, design, trademarks and content we create — belong to LAB4BRANDS or its licensors and may not be copied or used without permission.

9. Acceptable use

You agree not to:

  • Use the Platform for any unlawful, fraudulent or infringing purpose.
  • Post false, misleading or counterfeit listings, or misrepresent your identity or business.
  • Circumvent the Platform to avoid fees, or harvest data about other users without consent.
  • Upload malware, attempt to gain unauthorised access, or disrupt the Platform’s operation.
  • Infringe the intellectual property, privacy or other rights of any person.

10. Suspension and termination

You may stop using the Platform at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or legal exposure, or for prolonged inactivity. Provisions that by their nature should survive termination — including those on intellectual property, disclaimers, liability, indemnity and governing law — will survive.

11. Disclaimers

The Platform is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or secure, or that listings or counterparties will meet your expectations.

12. Limitation of liability

To the maximum extent permitted by law, LAB4BRANDS and its officers, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising from your use of the Platform or any transaction between Buyers and Suppliers. Our total aggregate liability for any claim relating to the Platform will not exceed the fees you paid to LAB4BRANDS in the three months preceding the event giving rise to the claim, or ₹10,000, whichever is higher.

13. Indemnity

You agree to indemnify and hold harmless LAB4BRANDS and its affiliates from any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of your use of the Platform, your Content, your transactions with counterparties, or your breach of these Terms or of any law.

14. Governing law and disputes

These Terms are governed by the laws of India. Subject to the dispute-resolution process below, the courts at Bengaluru, Karnataka will have exclusive jurisdiction. Any dispute arising out of or in connection with these Terms will first be attempted to be resolved amicably; failing that, it will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, conducted in English.

15. Changes to these Terms

We may update these Terms from time to time. We will post the revised version with a new “last updated” date and, where changes are material, take reasonable steps to notify you. Continued use of the Platform after changes take effect constitutes acceptance.

16. Grievance redressal & contact

For questions about these Terms, or to raise a grievance regarding the Platform, contact our Grievance Officer. We aim to acknowledge within 24 hours and resolve within the timelines prescribed by applicable law.

  • Grievance Officer, LAB4BRANDS Pvt Ltd
  • Email: grievance@lab4brands.com
  • Legal queries: legal@lab4brands.com

This document is provided for general information and does not constitute legal advice. LAB4BRANDS may update it from time to time; the version above is current as of 23 June 2026.